Wednesday, September 28, 2011

Leag Frog LeapPad Explorer Review

   (Let me preface that this review is my own personal opinion.  I did not recieve any product or reimbursement from the companies listed in exchage for my review.)

 I am excited at anything that I think will make my gadgets look less exciting to my five year old.   The Leap Pad Explorer caught my eye with the downloadable apps and the more sophisticated look than the Leapster toys.

   The LeapPad Explorer is available at most stores for $99.00 new.  This is a lot of money for me to spend on a toy, and not something that I would spend without being able to try it out and see if it would hold my son's interest for more than a day.    Luckily I discovered ToyConomy , a toy rental company, through my fave shopping deal site Jasmere.   I was able to try a new service and a new product for a very discounted price.  Through Jasmere I purchased 2 $50 Toyconomy vouchers for $20 each.  So With a total of $100 credit to try our Toyconomy I signed up for their membership program which gets me
half off all rental fees, free shipping both ways, and a free Scout tote to use as long as I am a member. 
  With the membership I only pay $17.50 a month to rent the LeapPad Explorer.  I also rented a Leapster 2 so that I can compare the two and see if there is a huge advandtage for the price of the LeapPad Explorer. 

   Toyconomy ships fast, and as soon as I got the toys I hooked them up to my computer and I was able to download the free games that come just like purchasing the LeapPad Explorer new.   For the price of the toy new it is disappointing the limit of the free apps it comes with, you get Pet Pad (a virtual pet for your child.  The child earns rewards through games and can purchases treats and supplies for their pet), Art Studio, Story Studio, and one app out of a very small selection of your choice.  You do not get to choose from all of the available apps.  Additional apps range from $7.50 for a story or video , $10 for games , $20.00 for character ultra ebooks.

     The Leapster 2 came with one free game to download and I also rented an additional game from Toyconomy.   Leapster 2 works with the orginal leapster games which you can usually find for under $20 at most stores.

       Once my son got ahold of the Leapster Explorer he wouldn't put it down, he liked the games but quickly became bored with the limited games available and I was not yet convinced enough to invest more money into downloading additional games if I was not going to purchase a unit.   However he loves the camera and the video camera feature and that enough kept him busy for several hours in the car.   
     However I do not see him getting as much use out of the more educational features which I can keep track of though the LeapFrog Connect portal

Leap Frog Connect Learning Path
       I like that I can see how much time he is spending on each game and how much educational value he is getting out of  the toy.
   As I said I tried the Leap Pad Explorer out for my 5 year old, however my other children 7-11 also enjoyed playing with it.   I love the feature that you can connect the toy to the computer and directly share pictures to Facebook as well as easily save the photos and videos to the computer. 
(my son's self pic from the LeapPad Explorer, excuse messy face we were on car ride)
  For the price I would like to see it have wireless hotspot capability so we can download apps or share pics on the go.   I would also like to see a lower price point on popular character games, and see more games available through the app center. 
   For the rental price I paid it is a great value to try it out for a month.  However I think we will be returning it and giving some other toys a try.  Other than the camera and video camera feature I did not see a huge advanatage for the Leap Pad Explorer to justify spending  $100 on it, however for a family vacation or an extended car trip it is definetly worth the rental price from Toyconomy!

For more information on the Leap Pad Explorer check out Leap Frog's Website

Learn more about ToyConomy and their toy rental program at

and save money and try new web retailers at Jasmere

Thursday, September 15, 2011

$10 Amazon giveaway!!!

  Simply like Momezine Daily Deals on Amazon and post on our wall your favorite Amazon deal (can be a current, or a previous deal you took advantage of) and then come back and comment here that you did and be entered to win a $10 electronic amazon gift code!  Hurry this giveaway will end at 8:!5 am Central Friday Sept 16th! 

1 winner will be randomy selected using

Share with your friends and watch Momezine Daily Deals for the hottest Amazon deals available!

Congrats to Divya your gc is on it's way!

Monday, September 12, 2011

Update to Customer service post

Earlier this week I highlighted the reasoning why we want to stop and think before responding to a customer, or really anyone in our life who has a negative comment towards us:

I want to thank this buisness owner for her insight and her candidness in response to the situation we previously discussed.

Friday, September 9, 2011

How much is Good Customer service worth?

   I have been in customer service for over a decade (wow now I feeel old).  I will stay with a company solely because of great customer service, even if their prices are higher, and I am more likely to make an impulse purchase for a company with great customer service.
   Some of my customer service favorites are... Sears..Best policies ever!  One pet peeve is items scanning at the wrong price, catch it at Sears you get the item for free or $5 off which ever it less.  Plus their Kidvantage club, kids wear out clothes just exchange them.  I have boys who go through jeans like mad, so of course this was a great problem, they never seem to wear through Sears jeans, I guess that's why they can stand by their claim!
   Another is Verizon my wireless carrier, they have helped me lower my plan to something that works for me, not just their advertised plans. 
  But poor customer service is just plain wrong, and an email that I saw posted on Facebook this week really shocked me. Before we get into the email let me show you some stats on the effects of poor customer service:
 CRM Daily posted an example and I really can't explain it better:

Now here is some importat information,  sometimes buisnesses feel it is not worth their time in working with a difficult customer, so they would rather sever their ties.  Okay they think one less customer complaining is a good thing.
   But do companies take into affect that that one customer will tell on average 10 people about their bad experience, those 10 people will share with 10 more..and so on.  Now we live in an age of social media to that 10 could easily be 100, and the numbers continue to grow. 

I really want this owner to think of that as I read her twitter posts I was shocked at a complete lack of control on the owner's part:

First the twitter comments

Um yes, talking negativly about a customer in a public forum is not good business practice.  And while not honoring the voucher is something within your practices let's look at your response to the customer:

" just noticed that all your past purchases with us were at deep discounts, which makes me think that is only why you were shopping with us.

Unfortunately, we are no longer offering those deep discounts so you are right, there is no reason for you to come back.
Thanks for making that clear for us to understand!
Le Papier Studio"    This was an actual email sent by the owner of thie website. 

 Even if the orginal email to the company was rude and demanding, which I haven't seen the email, but from the discussion I have seen I don't think it was, this is simply a poor response.

Here is a suggestion for a better response.  "Hi, I am sorry that you are disappointed that we are unable to honor the voucher. Per the terms of the policy the voucher was to have been redeemed before the expiration date or the value is surrendered.  I see that you have been a valued customer and I am sorry for any inconvience this may cause."

  I don't think the latter response took anymore time to craft then the original response, and while the customer may not have been fully satisfied, adding insult to an already disgruntled customer can lead to losing other loyal customer as well as potential new customers.

Now let's look at some additional twitter comments from the owner, that are again in a public forum:!/lepapierstudio

 Tell me what is the best and worst customer service you have recieved??

An update, the owner did send an apology to the customer, unfortunatly the damage had already been done.  Hopefully it will be a learning lesson. And here is a quote to end on that sums it all up!